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Chapter 7
Integrating the Organization
CHAPTER OUTLINE
• History: Information Silos
• Functional Information Systems
• Transaction Processing
• Enterprise Resource Planning Systems
• Enterprise Application Integration
• Intranets
• Integrating Society
WHY THIS CHAPTER MATTERS
is is the rst of three chapters that discuss the key ways in which information systems
benet a company’s strategic position and bottom line. As you read in Chapter 1, one is
connecting parts of an organization so they function in a coordinated fashion. e others,
in the next two chapters, are linking it with its customers and suppliers and helping its
people make bet ...