It's bound to happen sometime: You're breathlessly downloading a hot new album or movie from iTunes and the computer freezes, crashes, or your Internet connection goes on the fritz. Or you and your iPod Touch were in the middle of snagging an album from the iTunes Wi-Fi Music Store, and the rest of the gang decided it was time to leave the coffee shop.
If this happens to you, don't worry. Even if your computer crashes or you get knocked offline while you're downloading your purchases, iTunes is designed to pick up where it left off. Just restart the program and reconnect to the Internet.
If, for some reason, iTunes doesn't go back to whatever it was downloading before the incident, choose Store→“Check for Available Downloads” to resume your downloading business.
You can check for available purchases anytime you think you might have something waiting, like a new episode from a TV Show Season Pass. Bonus videos, electronic liner notes, and other content that was not downloaded to your iPod Touch from the Wi-Fi Music Store can be scooped up here, too.
If you need help from a human at Apple you can either call (800) 275-2273 or email them. From the iTunes Store's main page, click the Support link. Your Web browser presents you with the main iTunes service and support page; click any link in the Customer Service area and then, at the bottom of ...