chapter 8 Using Self-Recognition to Improve Quality
Taking the Initiative
There is one company where the employees don’t wait for someone else to make their day. They recognize themselves. They create scrapbooks filled with their accomplishments, along with photos, certificates, and letters from their customers. They prepare presentations to tell their coworkers about the dozens of improvements their team has made to operations. They take employees, managers, and the executive team on a hard-hat tour of a catwalk to show off a safety improvement they’ve made. Employees in this company take the initiative when it comes to recognizing themselves for the improvements they make.
What drives these employees to recognize themselves? Are they ...
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