Managing in the Gray

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Tools for Judgment

Gray areas are the hardest problems managers face at work.

The reason, fundamentally, is that these are the hardest prob-

lems we face in life. When you have to deal with a highly

uncertain, high-stakes problem, you face a challenge, not just

to your skills, but to your humanity.

This book offers a powerful, practical way to resolve gray

area problems. It is based on guidance that is unusual, even

radical. The guidance doesn’t come from successful or famous

CEOs. It isn’t found in the conventional wisdom that says

serve the interests of the shareholders or all the stakeholders.

Nor does it appear in the ever-lengthening mi ...