Managing in the Gray
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fortune to a river.
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Life and work bring long stretches of
relative calm, unpredictably interspersed with periods of
frightening, dangerous turbulence. Twenty years ago, no one
expected the internet to radically transform life and work
and to create extraordinary opportunities for entrepreneurs
of all kinds. Ten years ago, few people expected a financial
crisis to bring the world economy to the brink of another
Great Depression.
Becky Friedman’s resolution of her problem with Terry
Fletcher is a clear example of how people and events can take
unexpected twists. Friedman decided to try a counseling ses-
sion with Fletcher. She told him she had definitely decided to
give him a 2.5. He immediately objected and said that w