August 2016
Intermediate to advanced
208 pages
4h 22m
English
Content preview from Managing in the Gray
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Managing in the Gray
136
the problem. In other words, smooth sailing through a gray
area means someone isn’t paying attention or doesn’t really
understand what is going on.
The other lesson is that, with gray area problems, all you
can sometimes hope for and struggle for is getting the pro-
cess right. Alisha Wilson’s only solid reassurance was that
she had engaged in a long, honest process of trying to under-
stand Kathy Thompson’s problem and resolving it in a way
she could live with. With others, she had worked through
the full consequences of her options, the rights and duties
at stake, the pragmatic limits on what she could do, and the
norms of her organization. Wilson tried hard to get the pro-
cess right, in hopes of getting the decision ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.