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managIng the Pstn transformatIon
be in line with financial planning figures (gross adds and churn
prediction) and in line with the PSTN annual migration plan.
Special attention should be given to transparency on the migration
plan per customer segment. Migration types are divided as follows.
• Automigration represents one of the most efficient ways of
migration. ere are several ways of the automigration process:
• By letter means that the customer receives the letter with
all necessary details of the migration process and a toll-free
1-800 number. e customer can call customer care and do
the migration following the steps described in the letter.
• By IVR means that the customer has received the letter;
customer care is trying through IVR to ...