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Managing the PSTN Transformation
book

Managing the PSTN Transformation

by Sandra Dornheim
January 2015
Intermediate to advanced content levelIntermediate to advanced
235 pages
6h 10m
English
CRC Press
Content preview from Managing the PSTN Transformation
153
busIness Case framework
opportunity for revenue and direct cost increase. Customers
might be contacted several times through several sales chan-
nels (technicians, customer care, door-to-door agents, and
indirect partners) and should be exploited. In the case where
operators choose a scenario of migrating voice-only customers
over broadband port and home gateways, upselling from 1P
to 2P should be a major focus. is driver needs to be calcu-
lated per customer segment and by products.
Customer care workforce costs (one-time OPEX
*
) should
be evaluated from several angles. e right combination
of outgoing calls from agents versus IVR should ...
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Publisher Resources

ISBN: 9781498701037