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Managing the PSTN Transformation
book

Managing the PSTN Transformation

by Sandra Dornheim
January 2015
Intermediate to advanced content levelIntermediate to advanced
235 pages
6h 10m
English
CRC Press
Content preview from Managing the PSTN Transformation
182
managIng the Pstn transformatIon
In line with the focus on natural migration, countries are successfully
exploiting the retention and prolongation moments to migrate the cus-
tomers to VoIP, without having to allocate additional resources for it.
6.3 Training
Migration as a new activity requires certain additional skills from all
functional groups involved in the process. What is more, it requires
development of skills suitable for dealing with both residential and
business customers. Moreover, due to the importance of the project
inside the company, an all-employee training, focusing on the main
aspects of the IP transformation and its benefits, ...
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Publisher Resources

ISBN: 9781498701037