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managIng the Pstn transformatIon
In line with the focus on natural migration, countries are successfully
exploiting the retention and prolongation moments to migrate the cus-
tomers to VoIP, without having to allocate additional resources for it.
6.3 Training
Migration as a new activity requires certain additional skills from all
functional groups involved in the process. What is more, it requires
development of skills suitable for dealing with both residential and
business customers. Moreover, due to the importance of the project
inside the company, an all-employee training, focusing on the main
aspects of the IP transformation and its benefits, ...