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managIng the Pstn transformatIon
migration. is education of the market should be carried out for
both residential and business customers, using the preferred channels
for spreading notifications.
KEY LEARNING
For a successful migration start and communication plan setup,
the following prerequisites are necessary before the communica-
tion to the market starts:
1. Establishment and smooth execution of the processes.
2. Availability of substitute products on the IP network.
3. Successful pilot run prior to migration start.
6.1.2.1.1 Residential Customers e communication material, defined
for each customer group and phase, requires a speci ...