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Managing to Make a Difference by Larry Sternberg

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Chapter 8Don't Make Relationship Conflicts Worse

Relationship problems exist in every organization. Cultivating positive relationships with your people does not happen in a vacuum, and it does not make conflict go away completely (but it can reduce conflict because it proactively addresses some of its root causes). Research suggests that 64 percent of people wish they could talk about problems with colleagues “often” or “all the time” in one-on-one conversations with their managers. Fortunately, only about 8 percent actually do).1 Don't get sucked into this. It perpetuates negativity and undermines positive relationships.

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