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Managing to Make a Difference by Larry Sternberg

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Chapter 64Don't Strive for 100 Percent Buy-In

This chapter discusses five lessons Larry learned when he served as general manager of The Ritz-Carlton, Tysons Corner. The company asked him to lead an experiment to see whether it was possible to run a luxury hotel according to a model known as self-directed work teams. That journey called for fundamental changes in the way they ran the hotel. Based on Larry's experience, what we have to teach on this topic was learned by actually leading change rather than by just studying it.

Seeking 100 percent buy-in will waste a great deal of time and effort. Dr. Margaret Mead is credited with the following insight: “Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it is the only thing that ever has.”

Fundamental change brings about an emotional loss for many ...

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