Measuring and Managing Performance in Organizations

Appendix. Interview Methods and Questions

Interviews with eight experts were arranged in three ways. First, five have affiliations of varying immediacy with the Software Engineering Institute of Carnegie Mellon University in Pittsburgh, Pennsylvania, and were contacted through that organization. The nature of SEI affiliations ranged from close to quite distant (for example, serving twice a year on SEI Steering Committees). Of the three experts who were not contacted through the SEI, two were suggested by other experts’ recommendations and the third was contacted through completely independent means. These experts participated voluntarily, receiving no money or any other form of payment. Four other experts were approached but declined to participate, ...