Measuring and Managing Performance in Organizations

Acknowledgments

A great many people helped me, in one way or another, as I put this book together. Wendy Eakin, David McClintock, Ben Morrison, and the capable staff at Dorset House did much to improve the writing and the organization of this book. Pat Larkey, Robyn Dawes, Jay Kadane, and Steven Klepper, all Carnegie Mellon University professors and together an amazing mass of largely contrarian brain power, had much influence on the ideas in this book. Other CMU faculty who provided help, directly or indirectly, include Kristina Bichieri, Kathleen Carley, Paul Fischbeck, Mark Kamlet, John Miller, Teddy Seidenfeld, and Shelby Stewman. Thanks as well to Shmuel Zamir of Hebrew University at Jerusalem. Among my industrial colleagues, John Hrubes ...