Measuring and Managing Performance in Organizations
by Robert D. Austin, Tom DeMarco, Timothy Lister
Permissions Acknowledgments
The author and publisher gratefully acknowledge the following for their permission to reprint material quoted on the cited pages.
p. 3: Material reprinted by permission of Harvard Business Review from W. Bruce Chew, “No-Nonsense Guide to Measuring Productivity” (January-February 1988), p. 110; from Robert G. Eccles, “The Performance Manifesto” (January-February 1991), p. 131; and from Robert S. Kaplan and David P. Norton, “The Balanced Scorecard—Measures That Drive Performance” (January-February 1992), p. 71. Material reprinted by permission of The Economist from “The Death of Corporate Loyalty” (April 3, 1993), p. 63. Copyright © 1993 The Economist Newspaper Group, Inc. Reprinted with permission. Further reproduction ...
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