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Measuring and Managing Performance in Organizations
book

Measuring and Managing Performance in Organizations

by Robert D. Austin, Tom DeMarco, Timothy Lister
July 2013
Intermediate to advanced content levelIntermediate to advanced
240 pages
5h 36m
English
Addison-Wesley Professional
Content preview from Measuring and Managing Performance in Organizations

Chapter Three. The Intended Uses of Measurement in Organizations

Because dysfunction is defined with respect to organizational intentions, any study of it must pay careful heed to exactly what is intended by measurement system architects. Intended uses of measurement can be partitioned into two categories:

Image Motivational measurements are explicitly intended to affect the people who are being measured, to provoke greater expenditure of effort in pursuit of organizational goals.

Image Informational measurements are valued primarily for the logistical, status, ...

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Publisher Resources

ISBN: 9780133488425