Skip to Main Content
Measuring and Managing Performance in Organizations
book

Measuring and Managing Performance in Organizations

by Robert D. Austin, Tom DeMarco, Timothy Lister
July 2013
Intermediate to advanced content levelIntermediate to advanced
240 pages
5h 36m
English
Addison-Wesley Professional
Content preview from Measuring and Managing Performance in Organizations

Chapter Seven. Three Ways of Supervising the Agent

Construction of the model is now complete. What remains is to vary features of the model, to see what can be observed or concluded about an organization from this simplified picture. Of immediate interest is the observation that there are three distinct ways of managing the agent’s activities available to the principal: no supervision, full supervision, and partial supervision.

No Supervision

One way the principal can manage the agent is to leave him alone. The principal measures nothing and observes no dimensions of effort allocation. Payment to the agent cannot be made contingent on performance because performance is not observed. The agent is left to work on his own and is paid a flat rate ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Innovative Performance Support: Strategies and Practices for Learning in the Workflow

Innovative Performance Support: Strategies and Practices for Learning in the Workflow

Con Gottfredson, Bob Mosher

Publisher Resources

ISBN: 9780133488425