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Measuring and Managing Performance in Organizations
book

Measuring and Managing Performance in Organizations

by Robert D. Austin, Tom DeMarco, Timothy Lister
July 2013
Intermediate to advanced
240 pages
5h 36m
English
Addison-Wesley Professional
Content preview from Measuring and Managing Performance in Organizations

Subject Index

A-12 attack plane example, 12, 44, 196

Aerostyling example, 56

Agency theory, 8, 9, 32ff., 191

Agent, 33ff., 44, 45, 48-51, 52ff., 58-65, 66ff., 74ff., 87-89, 92ff., 103, 108-9, 114-17, 126, 128, 131, 133, 137ff., 142, 164, 166-69, 173ff., 191, 205

(see also Disutility; Effort; Self-interest; Utility)

best-mix path of, 56, 69

choice path of, 64-65, 78-79

delegatory management and, 87-89, 93-95, 103

dysfunction and, 73, 140

effort capacity, 48, 133-34

incentives, 66-73, 78-79, 131, 164

informational measurement and, 114-17

opportunism, 168-69, 174, 178

payment, 33-39, 45, 66-67, 69, 75-78

role of, 33, 44, 74-75, 191

supervision of, 58-65, 76-79, 92-94, 115-16, 126, 128, 194

system exploitation, 138-40

Behavioral science, 8-9, 38 ...

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Publisher Resources

ISBN: 9780133488425