Moderating Usability Tests

4 CHAPTER 1 Introduction

1.5 CULTURAL POINTS OF VIEW

As we developed the material for this book, it became clear that we

have the perspective and assumptions of usability specialists from the

United States. In the book, we don’t pretend to be otherwise. Instead,

we state our biases up front and, where possible, discuss the need to

be sensitive to cultural differences. In some cases, we cite literature

about ways people from various cultures might react, but we don’t

attempt to guess how moderators and participants from other cul-

tures might react. While we cite the few studies that describe ways

that people from other cultures react to testing ...