Moderating Usability Tests

Getting started as a test moderator

Chapter

2

7

This chapter provides some guidance to moderators who are just start-

ing out, but our comments may also be useful for experienced mod-

erators who need to refresh their memories or who are training others.

We discuss the attributes of a great moderator, types of testing, mod-

erator (sometimes confl icting) roles, the basics of running a test, and

fi nally some ways to get started quickly as a moderator. If you’re

familiar with usability testing, most of this material will be a review.

2.1 WHAT MAKES A GREAT MODERATOR?

Moderating usability tests is not as easy as it looks. If you’re reading

this book, you ...