Moderating Usability Tests

98 CHAPTER 7 Interacting during post-test activities

things did you like best and least about your experience with this

product?” and “You have been working with this product for about

an hour. Tell me about your impressions about its ease or diffi culty

of use.” Those types of question often elicit valuable comments that

you can quote in a report of fi ndings or in video highlight clips. In

addition, if you ask the same question of all the participants, you can

make statements in your reporting such as “Five of the six participants

listed the autofi ll feature as a valuable addition to the data entry

screens.”

One common problem is that participants ...