Moderating Usability Tests

180 Index

Moderators, 3, 8

challenges, 16–17

consistency, 69–70

developer relationships,

22–23

distress in, 78–79

for elderly participants,

147

feedback, 48–49

golden rules. See Golden

rules of moderating

interviews with. See

Interviews with

moderators

practice by, 9

preparation by, 64

primary skills, 15–16

questions and, 45

rapport with participants,

8–9

roles, 9–11

usability testing

understanding by, 7–8

Modulated tone of voice, 35

Moran, T., 124

N

Names, using 35–36

Negativity, dispelling, 31

Nervous habits, 36

Nervousness, 30

Neutral Observer Role, 10–11

Nicknames, 35

Nondisclosure forms, 24–25,

110

Nonverbal cues

in children, 152

watching for, 45–46

Note taking, 46 ...