April 2008
Beginner
208 pages
6h 9m
English
Content preview from Moderating Usability Tests
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134 CHAPTER 10 Interacting with diverse populations
discussion to what we believe are the most important issues to con-
sider in moderating sessions with these participants.
Table 10.1 contains a list of useful web sites about many of the issues
we discuss here.
10.1 GENERAL GUIDELINES
The guidelines in this section apply to all of the groups discussed in
the chapter. Later sections of this chapter provide more details about
distinct populations.
Treat each participant as an individual. Every human being is
unique. Not all “blind” people are sightless; not all 80-year-olds
have poor memories. You can’t stereotype them any more than
you can stereotype ...