Moderating Usability Tests

8.2 Preparing for the session 109

8.2 PREPARING FOR THE SESSION

In this section we discuss how to prepare and start a remote test

session.

8.2.1 Recruiting

In a local session, almost all of the interaction takes place within one

or two hours. Recruiting is often handled by a third-party recruiter

and occurs before participants meet the moderator. Everything else

is handled by the moderator—the moderator greets the participants,

instructs them, monitors their task performance, and debriefs them—

all within the allotted time.

In a remote test, on the other hand, there are several interactions

between moderators and participants spread out over time. ...