Moderating Usability Tests

Interacting in a remote test session

Chapter

8

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We are excited about the development of remote usability testing.

We think that moving out of the laboratory environment is a positive

step. Being able to include users from around the world expands the

scope of testing to populations that were previously diffi cult or

impossible to reach. Due to rapid advances in technology, remote

testing has become popular very quickly. Many professionals like

to moderate remote sessions because the sessions seem less stressful

on both sides, once the technology is fi gured out. Perhaps the

fact that neither moderators nor participants can see each other

allows ...