Moderating Usability Tests

38 CHAPTER 3 Golden rules 1 through 5

kiss people when I greet them. I let kids climb all over me. I’ve never been hurt

by a touch and touching is part of connection and a ection and warmth. I don’t

hug my boss or anything, but I do have coworkers with whom I’m on a hugging

basis.

But I forgot this once in a test session. It happened like this:

We were using phone and Web conferencing to allow remote observation

of our test, so the development team and product managers, in di erent states,

could watch the sessions live. I had set up the phone conference on the phone

next to the computer in the participant’s room. Later, I would moderate and ...