Moderating Usability Tests

Preventing visitors from interrupting the session. Muting visitors’ phones

also prevents them from talking during the session when you

don’t want them to. But this may not prevent them from un-

muting themselves. In our experience, the majority of visitors

will keep silent. But occasionally someone does interrupt. You

need to be explicit to visitors about what they can and can’t do

during the session. It’s a good idea to give them instructions in

an email prior to the session.

Allowing the participant to see the list of attendees. Sometimes it doesn’t

matter if participants see the list of attendees to the conference.

But in some situations, you ...