Moderating Usability Tests

profession are naturally “people people,” so once they have some

experience, it’s easy for them to establish an appropriate rapport with

test participants.

2.1.4 Lots of practice

Once you know the basics, becoming a great moderator only takes

time and practice. Over time, you will gain enough experience and

confi dence to handle almost any situation calmly and effectively. (We

say almost any situation because even after twenty years, we still

encounter tests that challenge our ability to stay calm!) Practicing

will help you get over the initial nervousness that all new moderators

feel.

2.2 ROLES OF A MODERATOR

One of the things that makes moderating ...