April 2008
Beginner
208 pages
6h 9m
English
Content preview from Moderating Usability Tests
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Index
175
A
Accessible facilities, 139
Accuracy of ratings, 96–97
Acknowledgement tokens, 34,
36, 40
Adjectives, 44
Adverbs, 44
Advertising for recruiting,
53–54
Agencies, recruiting, 52
Agile development, 167
Animals, service, 140–141
Ann, Elaine, 153
Annoyance with participants,
36–37
Annoying gestures, 49
Answers, unbiased, 45
Anxiety, performance, 64
Appointments, confi rming, 59
Appropriate interruptions,
40–41
Articles, 169–171
Asia, usability labs in, 152
Assistive listening devices
(ALDs), 144
Assists
defi ned, 83–84
golden rule, 46–48
vs. interventions, 85
levels, 86–87
measuring, 88–89
overview, 46–47
providing, 84–85
refusing, 85–86
task completion, 87–89
Asynchronous ...