Chapter 11

Resource Training and Development

Overview

It is time to discuss all aspects of training and developing non-native English-speaking personnel, including what is needed, sample training programs, and determining what resources are available for this purpose.

Training and development is a constant requirement if you want to create and maintain a real team, as well as keep production volume high and quality of product or service excellent. If you want to keep the great team members that you spend so much time and energy finding and hiring, it is crucial that you train them properly.

Remember that everyone wants to learn, grow, and expand. When you spend time, effort, and money training your workforce, improving their skills and abilities, ...

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