Chapter 16

Step-by-Step—Your Road to Success


A practical, step-by-step breakdown for any manager or human relations specialist in implementing the information in this book.

Using the Plan in This Book: Real Results

Several years ago, at the last company I worked for before starting my own business, I watched as amazing results followed the development of the program described in this book. By the end of my seven years with the company, we were experiencing phenomenal success.

Over time, my multicultural team members became highly Americanized. Instead of always eating fried rice, for example, periodically they began eating pizzas and hamburgers, and they especially loved American pies. They were drinking Coco Cola rather than tea all ...

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