ACKNOWLEDGMENTS
All the material in this book—balanced equally between nine long and thirty-three short chapters—has already been published. The first of the long chapters—the opening Interview—first appeared in New Perspective Quarterly. The concluding Afterword—the longest chapter—was first published as a London Economist “Management Briefing.” Four other long chapters (chapters 13, 28, 31, 40) first appeared in the Harvard Business Review. Of the remaining long chapters, Chapter 1 first appeared in the London Economist, Chapter 21 in Industry Week, and Chapter 29 in Non Profit Management & Leadership. Of the short chapters, Chapter 2 first appeared in New Management, Chapter 10 in The New York Times, and thirty-one chapters (chapters, 3
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