July 2009
Intermediate to advanced
480 pages
12h 28m
English
book
Quality Function Deployment and Six Sigma: A QFD Handbook, Second Edition
by Joseph P. Ficalora, Louis Cohen
Content preview from Quality Function Deployment and Six Sigma: A QFD Handbook, Second Edition
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7. The Product Planning Matrix
This chapter shows how QFD helps a team to conduct strategic planning for its product. Just as the Customer Needs and Benefits section is a repository of qualitative customer data, the Planning Matrix is the repository for important quantitative data about each customer need. The development team will use this data to decide which aspects of the planned product or service will be emphasized during the development project.
The customer-data and Planning Matrix portions of the QFD are developed through VOC efforts. These may be based on customer interviews, KJ analysis (see Chapter 4, Section 4.2.5), and follow-up customer surveys, for example.1 After completion of customer interviews, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.