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Retail Operations, Second Edition by Sarah Lim, Angie Tang

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Chapter 1. Welcome to the World of Retailing

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Have you ever thought beyond shopping at your favourite store to a business or a career in retail?

Retail is a big business.

In terms of sales volume and number of employees, retailing is one of the largest sectors of most economies. This is hardly surprising as it includes almost everything from haberdashery and home-ware to clothes, food and electrical goods and many others, making the list of retailers practically endless.

What is Retailing?

Retailing includes all the activities involved in selling products and/or services to the final consumer. It covers diverse products such as apparels, footwear, ...

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