December 2012
Intermediate to advanced
384 pages
6h 55m
English
Content preview from Retail Operations, Second Edition
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Chapter 14. Responsible Retailing
In today’s retailing environment, a retailer must concentrate not just on selling but also on being aware of some vital duties fundamental to successful retailing. This chapter highlights three important issues.
Ethical Issues
In any customer-oriented business.
Professionalism, efficiency, speed and reliability are vital elements.
Thus it will be useful if the retailer is aware of some general retail practices which may or may not have legal implications. These practices will serve to enhance Singapore’s reputation as a shoppers’ paradise.
Here are some points to ponder on:
An ethical retailer should:
1. Display ...
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