Chapter 14. Responsible Retailing


In today’s retailing environment, a retailer must concentrate not just on selling but also on being aware of some vital duties fundamental to successful retailing. This chapter highlights three important issues.

Ethical Issues

In any customer-oriented business.

Professionalism, efficiency, speed and reliability are vital elements.

Thus it will be useful if the retailer is aware of some general retail practices which may or may not have legal implications. These practices will serve to enhance Singapore’s reputation as a shoppers’ paradise.

Here are some points to ponder on:

An ethical retailer should:

1. Display ...

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