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Retail Operations, Second Edition by Sarah Lim, Angie Tang

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Acknowledgements

Our sincere thanks are due to many people who have assisted or provided the encouragement and support in the preparation of this book:

Patricia Moreira, Lecturer, School of Business, Singapore Polytechnic, for her contributions to the “I need help...” sections in Chapter and 9.

Mark Johnson, Lecturer, School of Business, Singapore Polytechnic, for his invaluable comments in Chapter 15.

Thevanathan Pillay, Assistant Director (Legal), Consumer Association of Singapore, for guidelines to the Singapore Consumer Protection (Fair Trading) Act.

V. Maheantharan (Director) and Willy Wong Weng Kong (Deputy Director) of the School of Business, Singapore Polytechnic, for their support and encouragement.

Ricky Lim, for his contributions ...

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