Our sincere thanks are due to many people who have assisted or provided the encouragement and support in the preparation of this book:
• Mark Johnson, Lecturer, School of Business, Singapore Polytechnic, for his invaluable comments in Chapter 15.
• Thevanathan Pillay, Assistant Director (Legal), Consumer Association of Singapore, for guidelines to the Singapore Consumer Protection (Fair Trading) Act.
• V. Maheantharan (Director) and Willy Wong Weng Kong (Deputy Director) of the School of Business, Singapore Polytechnic, for their support and encouragement.
• Ricky Lim, for his contributions ...