September 2020
Intermediate to advanced
208 pages
5h 9m
English
book
Ruthless Consistency: How Committed Leaders Execute Strategy, Implement Change, and Build Organizations That Win
by Michael Canic
Content preview from Ruthless Consistency: How Committed Leaders Execute Strategy, Implement Change, and Build Organizations That Win
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1
FIRST PRINCIPLE
What Matters More Than Anything You Do Is Everything You Do
It’s the little details that are vital. Little things make big things happen.
—John Wooden
“CREATE A CULTURE of continuous quality improvement.”
That was the mandate that came down from corporate. It was early in my career with FedEx where I had taken on a role with responsibility for district-level service quality. I was just one of many young professionals at the company who wanted to make their mark in this newly created position.
FedEx already had a strong reputation for service quality. It had set the industry standard for reliability—delivering overnight packages “absolutely, positively” on-time—but the competition was closing the gap. Driven to stay ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.