NOTES
Introduction
1. Perhaps the most oft-cited source is: Robert S. Kaplan and David P. Norton, The Strategy-Focused Organization, Harvard Business School Press, 2000.
2. Clayton M. Christensen, Richard Alton, Curtis Rising, and Andrew Waldeck, “The Big Idea: The New M&A Playbook,” Harvard Business Review, March 2011.
3. Richard S. McLean, Jiju Antony, and Jens J. Dahlgaard, “Failure of Continuous Improvement Initiatives in Manufacturing Environments: A Systematic Review of the Evidence,” Total Quality Management & Business Excellence, August 6, 2015, pp. 219–237 (https://www.tandfonline.com/doi/abs/10.1080/14783363.2015.1063414).
4. “Standish Group 2015 Chaos Report—Q&A with Jennifer Lynch” (https://www.infoq.com/articles/standish-chaos-2015/ ...
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