Sketching User Experiences: Getting the Design Right and the Right Design

A Sketch of the Process

The things we have to learn before we do them, we learn by doing them.

—Aristotle

My focus in all of this is largely on design, but it is not my intention to present you with a deep treatise on some idealized design process. Frankly, I would doubt the value of such a thing, even if I thought one could be written. However, that doesn’t mean that there is nothing to talk about. There are some general comments and concepts that I do think warrant discussion. Think of them, and the way in which I approach them, as analogous to a sketch. There is no pretense here to provide a final rendering of the design process.

In the simplest terms, the difference between Figure 21 and Figure 23 illustrates the basic argument that I ...