SKILL 20
Resolve Conflict
Your ability to resolve conflict is a skill that will be useful more often than you would like. When you hear the word “conflict” you may immediately think about the negative aspects: anger, fear, stubbornness. But conflict has a positive side too. When you have the skills for resolution, it is possible to uncover new ideas, deepen relationships, grow, and especially find a way forward that meets everyone’s needs. To resolve conflict, you will need to understand each person’s reaction to conflict. Understanding how this behavior fits into different conflict management styles is critical to recognizing its effect on a ...
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