Strategic KAIZEN™: Using Flow, Synchronization, and Leveling [FSL™] Assessment to Measure and Strengthen Operational Performance
by Masaaki Imai
Afterword
BY EUCLIDES COIMBRA
I met Masaaki Imai in 1999 when I joined Kaizen Institute as the Kaizen Institute Portugal general manager. I had the task to develop Kaizen Institute in Portugal by spreading the word of Mr. Imai as described in his two books at the time, Kaizen: The Key to Japan’s Competitive Success (published in 1986) and Gemba Kaizen: A Commonsense, Low-Cost Approach to Management (published in 1997). Coming from a big consultancy firm, I had been attracted for a long time to the simple appeal of kaizen and lean: eliminate muda (waste) and create a flow linked to customer demand. No fancy technical solutions, just simple concepts that work in practice; go to the gemba and just do it!
In the beginning I didn’t quite understand ...
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