7
TOYOTA AND OHNO
Today’s management is eager to provide various problem-solving tools like statistical tools, six sigma, and reengineering to employees and expect them to go out and look for problems to solve with those tools. This approach, however, is like putting a horse behind the carriage. The first step of problem-solving should be to identify the problems to be solved and then select the right tools to solve these problems.
Changing from Traditional to Lean Operations
Changing from traditional operations to lean operations requires solving an untold number of operational problems encountered that do not require any state-of-the-art technologies. To start teaching tools before identifying the problem is a waste of time, energy, and money ...
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