June 2021
Intermediate to advanced
320 pages
4h 57m
English
book
Strategic KAIZEN™: Using Flow, Synchronization, and Leveling [FSL™] Assessment to Measure and Strengthen Operational Performance
by Masaaki Imai
Content preview from Strategic KAIZEN™: Using Flow, Synchronization, and Leveling [FSL™] Assessment to Measure and Strengthen Operational Performance
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4
SHAREHOLDERS VERSUS CUSTOMERS
So far, I have discussed the rules of the CEO and the board, and in this chapter, I should like to review the roles of shareholders versus customers.
Roger Martin’s Two Stories
In his book Fixing the Game, Roger Martin writes about two stories of catastrophe that suddenly dawned on two different companies and the way the two CEOs chose different solutions to deal with the catastrophe.
Martin’s first story reflects a company’s focus on stockholders:
On April 20, 2010, the Deepwater Horizon oil well, under lease to BP, exploded in the Gulf of Mexico, killing eleven workers and spewing crude oil into the water. BP quickly went into damage-control mode, blaming the rig owners, Transocean, for safety lapses. BP then ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.