SuperTeams: Using the Principles of RESPECT™ to Unleash Explosive Business Performance

CHAPTER 1 Engagement

Individual commitment to a group effort—that is what makes a team work, a company work, a society work, a civilization work.

—Vince Lombardi, Coach, Green Bay Packers

Overview

The issue of employee engagement and its importance to organizational effectiveness has received considerable attention over the past two decades. Despite the volume of research and writing that has been done on this fairly simple concept, there continues to be considerable confusion, particularly when it comes to distinguishing it from motivation.

In this chapter, you will learn:

• The definition of engagement and how it differs from motivation

• Characteristic behaviors of highly engaged employees

• The role engagement plays in SuperTeams

• Different ...