CHAPTER 8 Expectations
If you expect nothing from anybody, you’re never disappointed.
—Sylvia Path
Overview
Have you ever had a boss or significant other who assumed that you had special mind-reading powers? The most common reason that people fail to live up to our expectations is that they simply do not know what the expectations are in the first place. We assume that people know what we expect of them, or they believe that they know what we expect from them, or they don’t know and are too embarrassed to admit it. SuperTeam members know what is expected of themselves and each other and admit it when they don’t.
In this chapter, you will learn:
• The critical role that setting clear expectations and priorities plays in team member performance ...
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