CHAPTER 13 Respecting the Rules
The young man knows the rules, but the old man knows the exceptions.
—Oliver Wendell Holmes
Overview
Rules are not meant to be broken. They are also not meant to be followed so rigidly as to interfere with common sense and progress. Actually, more important than the specific rules are the principles underlying them. In the words of Franklin D. Roosevelt: “Rules are not necessarily sacred, principles are.”
The RESPECT Model is about ingraining the principle that all people should be treated with respect and dignity. The principles of an organization are more commonly known as its “core values.” (We will use the two terms interchangeably.) Principles lead to rules. For example, “Team members shall not endure any ...
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