October 2015
Beginner to intermediate
272 pages
5h 41m
English
Content preview from Talking to CrazyBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,







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Contents
SECTION 1 The Basics of Talking to Crazy
2 Recognizing How Crazy Happens
3 Spotting an Irrational Person’s M.O.
4 Knowing When to Talk to Crazy and When to Walk Away
SECTION 2 Facing Your Own Crazy First
6 Keeping Your Own Crazy at Bay When You’re Under Attack
SECTION 3 Fourteen Tactics for Talking to Crazy
8 The Belly Roll: Putting the Irrational Person “in Charge” to Defuse a Tense Situation
9 The A-E-U Technique: Highly Effective—But Scary
11 The Eye of the Hurricane: Finding the Sane Inside the Crazy ...
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