May 2010
Intermediate to advanced
480 pages
5h 16m
English
Have you ever asked yourself, “Why aren’t more of my employees willing to take risks?” Perhaps it’s because the few times they tried and things went wrong, they were either disciplined or fired. Even when employees succeed at something risky, with a pat on the back for the result, they may also get chastised for taking the initiative. After all, there are channels and chains of command, assigned responsibilities, managers paid to take risks, and so on. Even in more recent years, management has sent out a mixed message to employees: We want you to feel empowered and take risks—just don’t screw up or you’re out of here!
Let’s face it: everyone makes mistakes. The best managers know that, but they also recognize ...
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