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The Complete New Manager
book

The Complete New Manager

by John Zenger
May 2010
Intermediate to advanced
480 pages
5h 16m
English
McGraw-Hill
Content preview from The Complete New Manager

84 Bring Out the Best in the Think-They-Know-It-All

People who behave like Think-They-Know-It-Alls are driven by the need to get appreciation. When they feel slighted in any way, they’re likely to try harder than ever to attract attention. Think-They-Know-It-Alls push their way into conversations where they may not be wanted.

Your goal when dealing with Think-They-Know-It-Alls is to catch them in their act and give their bad ideas the hook. You’ll be most successful if you can avoid putting the Think-They-Know-It-All on the defensive. Here’s an action plan for bringing out the best in Think-They-Know-It-Alls.

Image Give them a little attention. There ...

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Publisher Resources

ISBN: 9780071744478