January 2011
Intermediate to advanced
852 pages
12h 32m
English
Content preview from The Essential Ken Blanchard Collection
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Endnotes
Chapter 1
1 Ken Blanchard and Don Shula, Everyone’s a Coach (Grand Rapids, MI: Zondervan 1995).
2 John Elkington uses the phrase “triple bottom line accounting” in his 1998 book, Cannibals with Forks. Elkington’s use of the phrase includes environmental and social responsibility measures in accounting reports. Our use of the phrase “triple bottom line” has a different focus: success with customers, employees, and investors.
3 Ken Blanchard and Sheldon Bowles, Raving Fans: A Revolutionary Approach to Customer Service (New York: William Morrow, 1993).
4 For more information on the HPO SCORES model and the research conducted, see “High Performing Organizations: SCORES” by Don Carew, Fay Kandarian, Eunice Parisi-Carew, and Jesse Stoner, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.